The support team was unhelpful and seemed to be passing the buck. They provided me with a generic response telling me to try re-downloading the software and re-entering my ID code. I've tried this multiple times, but the issue persists.
Unless you're prepared to deal with a potential headache and unresponsive support, I would caution against purchasing Resolume Arena. There are other software options available that seem to have more reliable and user-friendly licensing systems.
If anyone from Resolume is reading this, I hope you'll take my feedback seriously and address the issues with your ID code link system. A functional and user-friendly licensing system is essential for a smooth user experience.